FAQ

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Frequently Asked Questions

Find quick solutions and detailed insights to help you understand our products, services, and processes.

What products do you manufacture?

We specialize in the production of structural steel components including steel sheet piles, circular steel tubes, H-beams, welded steel structures, and prefabricated steel buildings.

Can I request customized sizes or designs?

Yes, we offer OEM and customized fabrication services. Please send us your drawings or specifications, and our engineering team will provide the best solution.

What standards do your products comply with?

Our products are manufactured in accordance with international standards such as ASTM, EN, JIS, GB, and ISO. We also hold CE, SGS, and other relevant certifications.

What is your typical delivery time?

Production lead time is usually 15–30 days depending on the product type and order quantity. Urgent orders can be arranged upon request.

How do you ensure product quality?

We implement strict quality control across all stages—from raw material inspection to final testing. Our factory is ISO 9001, ISO 14001, and ISO 45001 certified.

What are your payment terms?

We accept T/T, L/C at sight, and other terms depending on order volume and buyer history. A deposit is typically required before production.

Can you assist with international shipping?

Yes, we provide full export services including sea freight, air freight, and inland transport. We work with trusted logistics partners to ensure timely delivery.

Do you provide after-sales service?

Absolutely. We offer technical support, installation guidance, and respond promptly to any product issues or feedback you may have after delivery.

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